What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cancel subscription

    Asked by kmadd7 on October 11, 2013 at 01:12 AM
    cancel subscription
  • Profile Image

    Answered by kmadd7 on October 11, 2013 at 01:13 AM

    How do i downgrade so I don't get charged any more/??

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    JotForm Support

    Answered by ashwin_d on October 11, 2013 at 01:22 AM

    Hello kmadd7,

    Upon checking, I found that you have paid through PayPal. Here are the steps to to cancel your subscription and downgrade your account:

    1. Log into your PayPal account.

    2. Find the latest payment you made to JotForm.

    3. Click on your subscription number.

    4. Click on "Cancel Subscription" button.

    Please be noted that once you cancel your subscription, your account will remain premium for the time you have already paid but you will not be charged again.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!