I get "Error switching plan" when I try to upgrade

  • Profile Image
    privataaffarer
    Asked on October 11, 2013 at 03:49 AM

    Hi again!

    As you requested I am now logged in. Please switch account to free.

    Quote:

    In order for us to fix this, Kindly login to your account then post another thread so that we could switch the account to free then that would let you upgrade to Economy. I can see that you are not logged in when you post this thread.

    Please login and post another thread and post a request so that we could process the cancellation so that you can upgrade your account to economy.

    Thank you and I will wait for your post to assist you further.

    When I try to upgrade from Premium to Economy I get "Error Switching Plan" message. My current subscription is canceled but valid thru Nov 26. How do I reactivate my subscription and upgrade to economy?

    I am now logged in and

  • Profile Image
    khrisell
    Answered on October 11, 2013 at 03:54 AM

    Hello,

    As per to your request, I have switched your account to free.

    Feel free to upgrade your account to Economy now.

    If you need further assistance, please let us know.

    We're here to help.

    Thank you for using JotForm. :)