My payment gateway on the form has issues

  • Profile Image
    alinpodgornik
    Asked on December 22, 2020 at 12:32 PM

    Hello all,


    I just make a form to sell one product. I connected the form to Braintree payment gateway and was a successful connection as I saw confirmation on the screen.

    Now I want to try the form and I get a warning as you can see in the attached file.

    What I do wrong?

    Can you help me with this?


    Kind regards,

    Lynn

  • Profile Image
    Jimmy_D
    Answered on December 22, 2020 at 01:16 PM

    Hi there!

    Our apologies for the inconvenience.

    Can you please send verify your credentials and update them? If you are using Sandbox API keys, please make sure Sandbox Mode is enabled on the widget settings. 

    1608660896_5fe237a0a3a84_NQH926XetG.gif

    My suggestion was tested on this clone of your form.- https://form.jotform.com/203565589212964

    Let us know should you have any other questions.

    Best,