Ticket widget: Filled the field but still say "This field is required"

  • Profile Image
    Asked on December 22, 2020 at 12:44 PM

    We are having issues with our Christmas Eve worship form. People have filled it out but comes up with an error when they try to submit, can you help? The form we are having issues with is here: https://form.jotform.com/203437017933150

  • Profile Image
    Answered on December 22, 2020 at 01:03 PM

    Apologize for the inconvenience this may have caused.

    Can you please tell us which error was shown when your users tried to submit the form? If possible provide us a screenshot.

    Related Guide: How to Post Screenshots to Our Support Forum

    I tested the issue on a cloned form, but I was unable to replicate it. Each time the form was submitted successfully.


    Do we have permission to test your form? If the form is embedded, provide us the webpage RL.

  • Profile Image
    Answered on December 22, 2020 at 01:15 PM

    Please go to colchurch.com and click on the Christmas Eve services. That is the form we are having issues with. You have my permission to test the form. It was working up until a couple days ago

  • Profile Image
    Answered on December 22, 2020 at 01:22 PM


  • Profile Image
    Answered on December 22, 2020 at 02:18 PM

    Hi Holly, thank you for providing us with more information.

    I was unable to replicate it on my end as well, however I noticed that you did not have Conditional Logic and your Trashed Entries does not have 7 PM timeslot. I have also cleared your form cache but unable to fix the issue.

    Could you kindly try to turn off the Required button then turn it on again for field: Worship Service? Please kindly let us know if this issue still persists, we may need to escalate it.

  • Profile Image
    Answered on December 22, 2020 at 02:27 PM

    I removed the requirement as suggested and left it off and it is working. Thank you so much! I will just leave fruited off for now.

    thank you!