Start and End Times - Salesforce Integration

  • amayers
    Asked on December 22, 2020 at 1:34 PM

    Hello, I have the Salesforce integration and everything is working except the time fields that I have set up. I had to rebuild this integration as I was on Legacy and the times worked. Once I rebuilt this into the other Salesforce integration, it no longer worked. I have the time zones correct on both ends but for some reason, it keeps coming over 6 hours off? See screenshots.

    In Jotform - Chicago timezone:

    1608661873 5fe23b71c0c58 Jotform Timez Screenshot 10

    In Jotform - start and end times that were entered:
    1608661922 5fe23ba25f1aa Jotform Time Screenshot 21


    In Salesforce - Chicago timezone:

    1608661954 5fe23bc21ef66 Salesforce Ti Screenshot 32

    In Salesforce - the times that came over with the integration (6 hours ahead):

    1608661996 5fe23beced8cf Salesforce Ti Screenshot 43


    Please let me know how we can fix this. Thanks.

    Page URL: https://form.jotform.com/202886842482061
  • Gaetan_B
    Replied on December 22, 2020 at 2:26 PM

    Hello,

    Thank you for reaching out.


    It looks like SalesForces thinks you're entering an hour in UTC (they treat all of those API calls as UTC no matter what) and then tries to convert it again.


    It looks like with the non-legacy version, you would have to readjust your org/personal settings in Salesforce to not have that offset.


    Should you have any further inquiries, do not hesitate to reply to this thread