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  • Profile Image

    I am not receving my form results in emails???

    Asked by splashdesignworks on October 11, 2013 at 08:24 AM

    I am not getting my signed emails????? I need those. It was worknig fine and then all of a suddent, I have customers saying "I already signed it" and I see on the account yes they did, but never received my email for it.

     

    this is not jiving.

    Page URL:
    http://www.splashdesignworks.com/approval.html

    Emails email
  • Profile Image
    JotForm Support

    Answered by guilledutra on October 11, 2013 at 08:46 AM

    Hi,

    could you check my answer to this same issue following this link: http://www.jotform.com/answers/278194

    Thanks

  • Profile Image

    Answered by splashdesignworks on October 11, 2013 at 08:49 AM

    Thanks. But even though the TEST email was sent, and yes received, once again I wen through the form and once again, NO RESULT.

    It is not spam. I check it almost as much as I do regular email.

    The form is simply NOT sending the pdf results to me and I have no idea WHY. It was doing just fine until like... today.

  • Profile Image

    Answered by splashdesignworks on October 11, 2013 at 08:50 AM

    and it's NOT blocking any ip since the TEST came though just fine.

  • Profile Image
    JotForm Support

    Answered by guilledutra on October 11, 2013 at 09:09 AM

    In order to avoid mistakes, let's try to treat your issue at the first thread opened by you.

    http://www.jotform.com/answers/278194

    Thanks

  • Profile Image

    Answered by splashdesignworks on October 11, 2013 at 10:20 AM

    Okay, now this is getting just plain stupid. I should not have to go through flipping Engineering hoops to do this. After verifying email address, I enter the code and it give me this:

     

    Error occured please try again: Error on query: INSERT INTO `user_settings` (`username`, `key`, `value`) VALUES ('splashdesignworks', 'verified:info@splashdesignworks.com', '1');
    Error returned:Duplicate entry 'verified:info@splash-splashdesignworks' for key 'KEY'

     

    This is getting beyond ridiculous. I JUST WANT MY EMAIL RESULTS.