Can I put my account on hold or suspend

  • traceydorr
    Asked on December 22, 2020 at 2:51 PM

    Hello,

    Due to the pandemic, I need to put my account on suspend or hold.

    How do i go about doing that?

    Tracey

    cell 416-729-5507

  • Elton Support Team Lead
    Replied on December 22, 2020 at 4:36 PM

    Hello Tracey,

    Your account stays forever so you can access it anytime you want to. What we can do is to cancel your subscription with a prorated refund so you will not be billed again. Of course, you can always resubscribe anytime you wish.

    Would you like us to cancel your subscription now? Please let us know.