How to send special autoresponder for a condition?

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    EruptrJotForm
    Asked on December 22, 2020 at 05:29 PM

    Hi, we have setup a special autoresponder for those who select a specific answer on the form. We've setup a condition and that is working fine. However, now the recipient is getting BOTH autoresponders, the regular that everyone gets who fills out the form plus the special one. How can they only get the special one for when this condition is met?

    Thank you.

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    Jed_C
    Answered on December 22, 2020 at 07:41 PM

    May I know on what condition you want your regular autoresponse to be sent? You are using the same email field, therefore when a condition is met, it will trigger both autoresponse, if not met, it will only trigger one autoresponse.

    You can create another conditional rule to only send the original autoresponse according to your requirement.

    ex.

    1608684024_5fe291f89f067_The Easiest Onl

    In this way, you are reserving that autoresponse email if the value is equals to "No" only. Or let us know your workflow so we can provide you a solution.

    Looking forward for your response.

  • Profile Image
    EruptrJotForm
    Answered on December 23, 2020 at 08:19 AM

    Hi, there is no condition for the default autoresponder, it goes to everyone who fills out the form. Autoresponder 1:

    https://www.screencast.com/t/oedIoRcG

    The only condition I have setup is if someone selects, "yes, they have a cancer diagnosis", Then they get a Special Autoresponder email.

    https://www.screencast.com/t/aIM9qJVl

    So, now the ppl who are selecting that choice are getting 2 autoresponders in their email. How can they only get the one special autoresponder?

    Thank you!

  • Profile Image
    Nik_M
    Answered on December 23, 2020 at 08:34 AM

    Your Autoresponder 1 is not conditional, so it will be sent each time the form is submitted. If you do not want to send it when the other Autoresponder Email is sent, you will need to create a condition for the Autoresponder Email 1 as well.

    You can set it like this.

    1608730077_5fe345dd64fa8_condauto.PNG

    Related Guide: How to Send Email Based on User's Answer

    This way, with two conditions, the Autoresponder Email 1 will be sent when option Awaiting Test Results or No is selected, and the Other Autoresponder Email will be sent when Yes is selected.

    Demo form: https://form.jotform.com/203573286286968

    If you test my demo form, you will see that only 1 Autoresponder Email will be sent.

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    EruptrJotForm
    Answered on December 23, 2020 at 09:07 AM

    That worked! Thank you so much! Tiff

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    Richie
    Answered on December 23, 2020 at 09:15 AM

    It seems your reply was not posted.

    Kindly post your reply again at this support ticket .

    Thank you.

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    EruptrJotForm
    Answered on December 23, 2020 at 09:28 AM

    That worked, thank you so much!