What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am unable to create an account

    Asked by HSCE on October 11, 2013 at 10:05 AM


    I am trying to register with your site, but on submitting the form, nothing happens. Could you jelp please.

    Thank you HSCE.

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    JotForm Support

    Answered by ardy0689 on October 11, 2013 at 10:30 AM

    Hello, upon checking your email address it is linked to a guest account. Guest accounts are users that directly created a form without registering. Do you know what username you have registered?

    Alternatively, you may choose to register a new account by clicking the Sign Up button at the upper right corner of the page


    If in case you are having trouble on your forms please clear your browser's cache first and logging in to your account.

    If you need further assistance, please do not hesitate to ask. Thanks

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    Answered by HSCE on October 11, 2013 at 10:52 AM

    I am using WP and have added the plug-in. I want to register an account with you. I have tried the register button shown in the screenshot above, but the form won't send. my user name is HSCE. I am also trying to create a form, I have gone to the templates page and it loads a blank page.I have since tried an alternate email address and user name to create an accout. I am having the exact same problem.

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    Answered by EliezerN on October 11, 2013 at 11:46 AM


    Did you already try clearing your browser cache and cookies? That should resolve the issue of creating a new account.

    However if you still  have issues try to signup from this page at this link: http://www.jotform.com/signup

    Kindly let us know if you need further assistance with this or open a new thread to make nonrelated questions.


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    Answered by HSCE on October 11, 2013 at 11:57 AM

    Hi.. yes I have cleared cookies and cache and also tried 3 diffient browsers, also this form is being difficult to send, it just hangs. I cannot obtain an API key either so I am unable to use the plug-in on WP. I might have to deactivate your plug-in

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    JotForm Support

    Answered by ardy0689 on October 11, 2013 at 01:27 PM

    Hello, it could be a DNS issue from your ISP or from your intranet if you are under a private network. You could use a public proxy client for temporary usage. You may use Ultrasurf so to sign in and register your account using this.

    Ultrasurf should open Internet Explorer automaticaly upon connecting to their server. You can begin going to JotForm from IE. Please let us know if this has solved your issue. Thanks