- HSCEAsked on October 11, 2013 at 10:05 AM
I am trying to register with your site, but on submitting the form, nothing happens. Could you jelp please.
Thank you HSCE.
- JotForm Supportardy0689Answered on October 11, 2013 at 10:30 AM
Hello, upon checking your email address it is linked to a guest account. Guest accounts are users that directly created a form without registering. Do you know what username you have registered?
Alternatively, you may choose to register a new account by clicking the Sign Up button at the upper right corner of the page
If in case you are having trouble on your forms please clear your browser's cache first and logging in to your account.
If you need further assistance, please do not hesitate to ask. Thanks
- HSCEAnswered on October 11, 2013 at 10:52 AM
I am using WP and have added the plug-in. I want to register an account with you. I have tried the register button shown in the screenshot above, but the form won't send. my user name is HSCE. I am also trying to create a form, I have gone to the templates page and it loads a blank page.I have since tried an alternate email address and user name to create an accout. I am having the exact same problem.
- EliezerNAnswered on October 11, 2013 at 11:46 AM
Did you already try clearing your browser cache and cookies? That should resolve the issue of creating a new account.
However if you still have issues try to signup from this page at this link: http://www.jotform.com/signup
Kindly let us know if you need further assistance with this or open a new thread to make nonrelated questions.
- HSCEAnswered on October 11, 2013 at 11:57 AM
Hi.. yes I have cleared cookies and cache and also tried 3 diffient browsers, also this form is being difficult to send, it just hangs. I cannot obtain an API key either so I am unable to use the plug-in on WP. I might have to deactivate your plug-in
- JotForm Supportardy0689Answered on October 11, 2013 at 01:27 PM
Hello, it could be a DNS issue from your ISP or from your intranet if you are under a private network. You could use a public proxy client for temporary usage. You may use Ultrasurf so to sign in and register your account using this.
Ultrasurf should open Internet Explorer automaticaly upon connecting to their server. You can begin going to JotForm from IE. Please let us know if this has solved your issue. Thanks