Why is my account suspended?

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    Howard Sands 
    Asked on December 22, 2020 at 06:45 PM

    Why is my account suspended?
    WQhat can i do to reinstate it?

    The first response to my new campaign to offer free registration to African pastors to set up and run our Bible School has just come through and then you suspended my account.

    The special offer of free expires on 24 Dec.
    Just asking for a fair go guys.

  • Profile Image
    Answered on December 22, 2020 at 09:16 PM

    Your account is suspended since our phishing detector tool detects few phishing words on the form and email and auto suspends the account. Upon review, it seems that using the words PayPal and providing a payment link was the cause of the issue. We have a PayPal payment integration app which you can use on the form to collect payments. This is an authorized payment app.

    Please check this link for our list of authorized payment processors that you can use on your form: https://www.jotform.com/integrations/category/payment-processing

    Hence please remove the reference to PayPal and payment links on your form and emails. I have activated your account now.