account downgrade refund query

Hi guys,

A few weeks ago i accidentally upgraded to the Gold plan and you very graciously downgraded and refunded me. Accounts are having issues reconciling the difference though, and i believe you only refunded the difference between the Gold plan special pricing, and the silver plan full pricing.

We purchased the Silver plan on special so we are now missing $122.20

For ease of understanding:

On 24 Nov we paid $234 USD for a Silver level subscription.

On 7 Dec we paid 368.20 USD to upgrade to Gold (this was an accidental upgrade).

So a total of $602.20 USD has been paid.

On 8 Dec we were refunded $246 USD

there is now a difference of $122.00

Can you please assist?

Many thanks :)

Hello Paul,

Let me check this with our Billing team and we will update you in some time.

Thanks.

On verifying the charges, we have refunded the amount.

The refund should reflect in 3-4 working days.

Thanks.