account downgrade refund query

  • Profile Image
    Paul_Rigby
    Asked on December 22, 2020 at 07:49 PM

    Hi guys,


    A few weeks ago i accidentally upgraded to the Gold plan and you very graciously downgraded and refunded me. Accounts are having issues reconciling the difference though, and i believe you only refunded the difference between the Gold plan special pricing, and the silver plan full pricing.


    We purchased the Silver plan on special so we are now missing $122.20

    For ease of understanding:


    On 24 Nov we paid $234 USD for a Silver level subscription.

    On 7 Dec we paid 368.20 USD to upgrade to Gold (this was an accidental upgrade).

    So a total of $602.20 USD has been paid.

     

    On 8 Dec we were refunded $246 USD

    there is now a difference of $122.00


    Can you please assist?

    Many thanks :)

  • Profile Image
    roneet
    Answered on December 22, 2020 at 09:45 PM

    Hello Paul,

    Let me check this with our Billing team and we will update you in some time.

    Thanks.

  • Profile Image
    roneet
    Answered on December 22, 2020 at 10:12 PM

    On verifying the charges, we have refunded the amount.

    The refund should reflect in 3-4 working days.

    Thanks.