Unable to edit forms in Google Chrome

  • Aalgse
    Asked on December 22, 2020 at 10:24 PM

    Is there an issue with the latest update of chrome and Jotform. I seem to no linger be able to build forms....just a blank page


    Example, trying to start a new form and all I get is a blank page.

  • Aalgse
    Replied on December 22, 2020 at 10:41 PM

    Also cannot edit current forms....

  • Vanessa_T
    Replied on December 22, 2020 at 10:51 PM

    I just opened the link you have provided and it loaded just fine. I too am using the latest Google Chrome in Windows 10.

    1608695343 5fe2be2fb4226 02586 Screenshot 10

    Please completely clear your browser cache and try editing your forms again. If the issue persists, please share a video/screencast and the console logs.

    How-to-clear-web-storage-in-your-browser

    How-to-get-a-console-report-from-most-common-browsers

  • Aalgse
    Replied on December 22, 2020 at 10:58 PM

    Sorry, can you try this.....didn't mean to have that form up in public


    This is a new attempt at a form (below).... blank screen, cleared the browser cache etc.

    Chrome updated this morning to :

    Version 87.0.4280.88 (Official Build) (64-bit)

    https://www.jotform.com/build/203568793357065


    1608695771 5fe2bfdba2c5c Screenshot 10

  • Mike_G JotForm Support
    Replied on December 22, 2020 at 11:16 PM

    We would like to apologize for any inconvenience.

    I have checked the form you have linked in your last reply but I was not able to reproduce the issue using Google Chrome with the same version that you have.

    1608696872 5fe2c4280860a zt201222 231216 Screenshot 10

    We have also cleared your account's form cache.

    Kindly try if the issue persists using a different web browser, device, and/or internet connection.