Link won’t send in messenger

  • Daniel Barratt
    Asked on December 23, 2020 at 3:56 AM

    Hi,

    i’ve been using JotForm for my business for the past 6 months and everything has worked fine. However the past week the link is failing to send, could you advise why?

    Jotform Thread 2782923 Screenshot
  • Ashwin JotForm Support
    Replied on December 23, 2020 at 4:35 AM

    I am sorry for the trouble caused to you. In which messenger you are trying to send form URL? Is it Facebook Messenger or you are trying to send a text message?

    Please let us know, and we will take a look.

  • Daniel Barratt
    Replied on December 23, 2020 at 5:11 AM
    Hi,
    It’s is via Facebook messenger thanks.
    Thank you,
    Dan & Ross
    Low Fell Hot Tubs
    Lowfellhottubs.co.uk
    ...
  • Daniel Barratt
    Replied on December 23, 2020 at 5:22 AM
    Did you get the screenshot?
    Thank you,
    Dan & Ross
    Low Fell Hot Tubs
    Lowfellhottubs.co.uk
    ...
  • Richie JotForm Support
    Replied on December 23, 2020 at 5:51 AM

    I have tested a sample form at my end but I can't seem to replicate the issue .

    1608720378 5fe31ffa414be 3 Screenshot 10

    Can you please try to use another web browser to open your messenger and share the form URL?

    Let us know how it goes.

  • Misty Curtis
    Replied on May 1, 2022 at 8:45 PM

    1651452247 626f295740179 Screenshot 2022 Screenshot 10i can't send message on my messager pls solve this for me

  • Misty Curtis
    Replied on May 1, 2022 at 8:46 PM

    1651452377 626f29d98f192 Screenshot 2022 Screenshot 10i can't send message on my facebook
  • Ashwin JotForm Support
    Replied on May 1, 2022 at 11:51 PM

    Hello Misty,

    I moved your other question to a new thread and helped you with that here.

    Let us know if you have any other questions.