Link won’t send in messenger

  • Profile Image
    Daniel Barratt 
    Asked on December 23, 2020 at 03:56 AM

    Hi,

    i’ve been using Jotform for my business for the past 6 months and everything has worked fine. However the past week the link is failing to send, could you advise why?

    Screenshot
  • Profile Image
    ashwin_d
    Answered on December 23, 2020 at 04:35 AM

    I am sorry for the trouble caused to you. In which messenger you are trying to send form URL? Is it Facebook Messenger or you are trying to send a text message?

    Please let us know, and we will take a look.

  • Profile Image
    Daniel Barratt 
    Answered on December 23, 2020 at 05:11 AM
    Hi,
    It’s is via Facebook messenger thanks.
    Thank you,
    Dan & Ross
    Low Fell Hot Tubs
    Lowfellhottubs.co.uk
    ...
  • Profile Image
    Daniel Barratt 
    Answered on December 23, 2020 at 05:22 AM
    Did you get the screenshot?
    Thank you,
    Dan & Ross
    Low Fell Hot Tubs
    Lowfellhottubs.co.uk
    ...
  • Profile Image
    Richie_P
    Answered on December 23, 2020 at 05:51 AM

    I have tested a sample form at my end but I can't seem to replicate the issue .

    1608720378_5fe31ffa414be_3.png

    Can you please try to use another web browser to open your messenger and share the form URL?

    Let us know how it goes.