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  • Profile Image

    Not receiving email from form

    Asked by Almaphotos on October 11, 2013 at 11:35 AM

    Hallo,

    I'm experiencing the following problem:

    The form i have on my website (www.realityproject.net) IS working, but I haven't been receiveing the report emails for a couple of days now.

    Before that I used to receive them.

    The form is actually working because I can see the reports on Jotform website, but NOT in my email box.

    I've also tried the "test email" and that one is working.

    Can you help please?

    Many thanx

    Alex

    Page URL:
    http://www.realityproject.net/partecipa

    email Emails Reports JotForm problem
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    JotForm Support

    Answered by guilledutra on October 11, 2013 at 01:23 PM

    Hi,

    after checking the email server logs I can confirm that email was successfully delivered to the email address info@realityproject.net , here I copied the last three log entries, could you check your spam folder?

    It could be possible that your email service provider is blocking emails coming from the JotForm servers, in that case you can ask your email service provider support about it  by providing the copied log entries and this IP list in order to whitelist JotFom email servers.

    /var/log/jotform/amazonSES.log:[11/Oct/2013:08:44:16 -0400] 32344823173350 AmazonSES Sent email to info@realityproject.net - MessageID:00000141a78bc0f7-fc95794a-65f0-40ca-a09d-c8d0d3ddb7b8-000000 - RequestId:d69b0181-3272-11e3-8e80-fbd65c4eef3c /var/log/jotform/amazonSES.log:[11/Oct/2013:10:08:07 -0400] 32344823173350 AmazonSES Sent email to info@realityproject.net - MessageID:00000141a7d8881a-13de5515-fc9e-4465-bf9c-d78b0b17edb0-000000 - RequestId:8dbd7b31-327e-11e3-a289-05ca0ffebe67 /var/log/jotform/amazonSES.log:[11/Oct/2013:10:15:42 -0400] 32344823173350 AmazonSES Sent email to info@realityproject.net - MessageID:00000141a7df7895-be65c3ad-bfa6-418a-9057-b7da792858d7-000000 - RequestId:9cd00293-327f-11e3-9e48-63da244b9a66

    Thanks

  • Profile Image

    Answered by Almaphotos on October 11, 2013 at 01:26 PM
    I think I solved the problem.
    Many Thanx..
    Alex
    Il giorno 11/ott/2013, alle ore 19:23, JotForm Support Forum ha scritto:
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    JotForm Support

    Answered by guilledutra on October 11, 2013 at 01:30 PM

    Hi, nice to hear that you succeeded on solving this problem, feel free to share with us the solution.

    Thanks

  • Profile Image

    Answered by Almaphotos on October 11, 2013 at 02:20 PM
    For some reason, the email sender, in the email notification wasn't set properly.
    Fixed that, it seems to be working now.
    Thanx
    Alex
    Il giorno 11/ott/2013, alle ore 19:30, JotForm Support Forum ha scritto: