- gsharmonAsked on October 11, 2013 at 11:56 AM
- JotForm SupportguilledutraAnswered on October 11, 2013 at 01:36 PM
after checking the email server logs I can confirm that email was successfully delivered to the email address email@example.com , here I copied the last three log entries, could you check your spam folder? You can configure your custm sender email in order to avoid the emails to be marked as a spam.
It could be possible that your email service provider is blocking emails coming from the JotForm servers, in that case you can ask your email service provider support about it by providing the copied log entries and this IP list in order to whitelist JotFom email servers./var/log/jotform/amazonSES.log:[09/Oct/2013:04:46:13 -0400] 32027913596155 AmazonSES Sent email to firstname.lastname@example.org - MessageID:000001419c651936-e6ee8294-47df-49f2-8d0d-b28e72fbf3a7-000000 - RequestId:40985a38-30bf-11e3-8f7c-57b0232f4a10 /var/log/jotform/amazonSES.log:[10/Oct/2013:13:22:20 -0400] 32027913596155 AmazonSES Sent email to email@example.com - MessageID:00000141a363fbc6-6c19f6cd-19af-4f9e-9666-1403e85a748d-000000 - RequestId:850a73ef-31d0-11e3-a1f5-f3feb1e9bfdc /var/log/jotform/amazonSES.log:[11/Oct/2013:11:10:12 -0400] 32027913596155 AmazonSES Sent email to firstname.lastname@example.org - MessageID:00000141a8115c70-5b9655f4-f26e-423d-9db8-f9cd76e1c8b9-000000 - RequestId:3990038c-3287-11e3-80c9-1fe6baf81a47