What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm not getting submissions via email. Last several have not shown up in my inbox.

    Asked by gsharmon on October 11, 2013 at 11:56 AM
  • Profile Image
    JotForm Support

    Answered by guilledutra on October 11, 2013 at 01:36 PM


    after checking the email server logs I can confirm that email was successfully delivered to the email address info@realityproject.net , here I copied the last three log entries, could you check your spam folder? You can configure your custm sender email in order to avoid the emails to be marked as a spam.


    It could be possible that your email service provider is blocking emails coming from the JotForm servers, in that case you can ask your email service provider support about it  by providing the copied log entries and this IP list in order to whitelist JotFom email servers.

    /var/log/jotform/amazonSES.log:[09/Oct/2013:04:46:13 -0400] 32027913596155 AmazonSES Sent email to stacy@harmonmanor.com - MessageID:000001419c651936-e6ee8294-47df-49f2-8d0d-b28e72fbf3a7-000000 - RequestId:40985a38-30bf-11e3-8f7c-57b0232f4a10 /var/log/jotform/amazonSES.log:[10/Oct/2013:13:22:20 -0400] 32027913596155 AmazonSES Sent email to stacy@harmonmanor.com - MessageID:00000141a363fbc6-6c19f6cd-19af-4f9e-9666-1403e85a748d-000000 - RequestId:850a73ef-31d0-11e3-a1f5-f3feb1e9bfdc /var/log/jotform/amazonSES.log:[11/Oct/2013:11:10:12 -0400] 32027913596155 AmazonSES Sent email to stacy@harmonmanor.com - MessageID:00000141a8115c70-5b9655f4-f26e-423d-9db8-f9cd76e1c8b9-000000 - RequestId:3990038c-3287-11e3-80c9-1fe6baf81a47