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bestacademyAsked on December 23, 2020 at 10:20 AM
We have started this ACH payment process on Dec 18th ( trial run with $10) but the small deposits are not being deposited into my bank account thus we can't verify the bank account.
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Eduardo_HReplied on December 23, 2020 at 10:38 AM
Hello bestacademy
Please make sure if the verification is targeted to your own bank account or to your customer's bank account. Kindly check the article below for more information:
Guide: How-to-integrate-stripe-ach-manual-with-your-form
Apart from that, since the verification process is exclusively ran by Stripe, unfortunately, I'm afraid we cannot provide guidance of much help.
I have found a few support pages from Stripe that might be useful:
https://stripe.com/docs/ach
https://stripe.com/docs/ach#manually-collecting-and-verifying-bank-accounts
https://support.stripe.com/questions/instant-authorization-of-ach-bank-information
https://support.stripe.com/questions/verify-a-new-ach-customerYou could also try reaching out to Stripe support:
Let us know if we can assist you further.