Submissions/Tables issue

  • Profile Image
    uniqueaid
    Asked on December 23, 2020 at 03:09 PM

    For some forms I can't use Tables due to continues (never ending) decryption. I ran it once for 3 hours and it did not finish. See below:

    1608754094_5fe3a3ae176c6_Screenshot 2020

    and now with console:

    1608754129_5fe3a3d1bf164_Screenshot 2020


  • Profile Image
    VincentJay
    Answered on December 23, 2020 at 04:33 PM

    Hello,

    Unfortunately, there's no way we can open your HIPAA account to check the issue further.

    Could you please try using a different internet browser and see if the issue still persists? I also cleared your form cache on our servers. Please check if that helps to decrypt the submission data.

  • Profile Image
    uniqueaid
    Answered on December 23, 2020 at 05:20 PM

    I actually forgot to mention that I cleared cache from account setting, but did not see any result. Apparently , whatever you did worked. And I use the same Chrome browser.

    Thanks,

    Andrew