Hi I have just attempted to upgrade from a free account to a bronze plan but it seems I have logged into the account with the wrong e mail address add

Hello @db4sail,

Thank you for contacting our support team. Unfortunately, it seems that you have entered your entire support message within the Title section of the support request. This has caused your message to be cut off and we are unable to see the entirety of your message.

Can you kindly visit this thread via the following link and write out your question again? https://www.jotform.com/answers/2618278

Once we have the entire message, we will respond accordingly.

Also, please note that the small text box at the top of the support request is for the title of the request, which should be a short description of the issue. And the large text area is for the body of your message, there you can insert long messages and include images to explain your issue.