Cannot access photos from form

  • Profile Image
    nevenafit
    Asked on December 24, 2020 at 01:11 AM

    Hello,

    I have created several forms in which clients were sending their photos throughout the fitness challenge so we can follow their progress.

    Now we have a final check, and I created one more form, and apparently now I cannot access the previous forms and photos, nor am I receiving the mails and the photos from this last one.

    All I get when I click to a link with photos is that we cannot find the link, the page may be down and a photo of your cat fishing. What is going on? Is your sistem down?

    Please help. Here is the link to my last form, which obviously also doesn't work.

    https://form.jotform.com/202942047737357

  • Profile Image
    roneet
    Answered on December 24, 2020 at 01:20 AM

    Please be noted that you have enabled the privacy settings in your account so you cannot view the uploads without getting logged into the account.

    You can either uncheck these settings from the account or log in to your account before viewing these files.

    1580319120privacy settings.PNG

    Let us know how it goes.

    Thanks.

  • Profile Image
    tcstrackingpk
    Answered on December 24, 2020 at 01:29 AM

    Hi support team,

    I am also facing this problem too. how to fix it? and how to embed my site?

  • Profile Image
    gerardw
    Answered on December 24, 2020 at 01:38 AM

    Hello @tcstrackingpk,

    I have moved your concern to a new ticket link and will answer that shortly.

    Here is the new link: https://www.jotform.com/answers/2784688

  • Profile Image
    nevenafit
    Answered on December 24, 2020 at 01:44 AM
    Hi,
    No nothing happened. Same as before. Look at the video
    FBS tim
    ...
  • Profile Image
    gerardw
    Answered on December 24, 2020 at 02:37 AM

    Please disable the option below also from your Settings page:

    1608795413_5fe445151e35d_2412_11.png

    After disabling that, please check the links from your email.

  • Profile Image
    nevenafit
    Answered on December 24, 2020 at 03:11 AM
    Ok I did that, but still the same.
    I was able to see the photos before, but since today I can’t..
    FBS tim
    ...
  • Profile Image
    Johann_A
    Answered on December 24, 2020 at 04:17 AM

    Greetings,

    Sorry again for the inconvenience.

    I was not able to replicate your issue. When I log I can see the picture on your submission now, see the picture below:

    1608799951_5fe456cf2cec0_Screenshot 2020

    Can you please try to clean your cache and check the submission from another browser?

    Guide: https://www.jotform.com/help/229-how-to-clear-your-form-cache

    Thanks a lot, and merry Christmas,

    Johann

  • Profile Image
    nevenafit
    Answered on December 24, 2020 at 05:33 AM
    What about the photos from this form?
    https://form.jotform.com/203192746180353
    FBS tim
    ...
  • Profile Image
    ashwin_d
    Answered on December 24, 2020 at 05:53 AM

    This form is not in your account but in a different account with username "bo*****hallenge2020". Please uncheck the "Require log-in to view uploaded files." privacy setting of this account and that will solve your problem. Please check the screenshot below:

    1608807215_5fe4732f3ea26_privacy.gif

    Hope this helps.

    Do get back to us if you have any questions.