Cannot access photos from form

Hello,

I have created several forms in which clients were sending their photos throughout the fitness challenge so we can follow their progress.

Now we have a final check, and I created one more form, and apparently now I cannot access the previous forms and photos, nor am I receiving the mails and the photos from this last one.

All I get when I click to a link with photos is that we cannot find the link, the page may be down and a photo of your cat fishing. What is going on? Is your sistem down?

Please help. Here is the link to my last form, which obviously also doesn't work.

https://form.jotform.com/202942047737357

Please be noted that you have enabled the privacy settings in your account so you cannot view the uploads without getting logged into the account.

You can either uncheck these settings from the account or log in to your account before viewing these files.

Let us know how it goes.

Thanks.

Hello @tcstrackingpk,

I have moved your concern to a new ticket link and will answer that shortly.

Here is the new link: https://www.jotform.com/answers/2784688

Hi,
No nothing happened. Same as before. Look at the video
FBS tim
...

Please disable the option below also from your Settings page:

After disabling that, please check the links from your email.

Ok I did that, but still the same.
I was able to see the photos before, but since today I can’t..
FBS tim
...

Greetings,

Sorry again for the inconvenience.

I was not able to replicate your issue. When I log I can see the picture on your submission now, see the picture below:

Can you please try to clean your cache and check the submission from another browser?

Guide: https://www.jotform.com/help/229-how-to-clear-your-form-cache

Thanks a lot, and merry Christmas,

Johann

What about the photos from this form?
https://form.jotform.com/203192746180353
FBS tim
...

This form is not in your account but in a different account with username "bo*****hallenge2020". Please uncheck the "Require log-in to view uploaded files." privacy setting of this account and that will solve your problem. Please check the screenshot below:

Hope this helps.

Do get back to us if you have any questions.