Some payments are not shown in my Square account

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    LindseyNestor 
    Asked on December 24, 2020 at 01:34 AM

    I am not receiving some form emails once completed nor am I receiving the funds for it, but the clients seem to have been charged... This has happened now 4 times in the past week...

    I have now found a 5th that I didn't receive but is the form submissions... she is asking for a refund, but it doesn't seem these funds are being sent to me, so I cannot refund her...

    These are what I have not received an email for, nor can I find their transaction in my email....

    1608791617_5fe436414b1cd_2412_7.png

    I have received HUNDREDS upon HUNDREDS of forms for these specific submissions and am missing about 7 of them... NONE of them are in any inbox of mine, and NONE are in my transactions on Square...

    my client is losing her mind over a refund I can't give her because I don't even have a transaction - her card has been charged, I've seen her statement.

  • Profile Image
    Vick_W
    Answered on December 24, 2020 at 02:57 AM

    Hi there,

    Transaction IDs I see in your submissions are the following:

    Renee Goodman = RUqghZw3k1GKhADZwIVVJ8oc0RMZY

    Kenu Felder = 5EQIbZvH8ACtFyyW7SuiHrF6rRDZY

    Brittany Jackson = TTDDApew9Ho4dfaP3rtHrz9CnOZZY

    Christine Heptig = 9maTODRa4sTCyW5KrqA1D1TENNNZY

    Leta Hyche = NyycDiiRIpUXygD24ThixB3eXJPZY

    Please check if you can find any transactions against the above IDs.

    Looking forward to your reply.

    Thanks