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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Family Reunion Template - Payment Method Used

    Asked by bkamya on October 11, 2013 at 08:22 PM

    Using family reunion registration template, What is the method of payment included?

    I tried to add PayPal but it said had to change delete payment method.

    How can I add PayPal to the last button they use to submit?

    template Family Reunion Payment Method
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    Answered by Cesar on October 11, 2013 at 09:03 PM

    Hello bkamya, 

    The Payment Method included on that template appears to be a basic Purchase Order form. This type of paymet tool is used for purchases that mainly will paid for offline.

    https://cms.jotform.com/uploads/image_upload/image_upload/global/19124_purchasepaymenttool.png

    You would need to first remove the Purchase Order payment tool. So you can then drag in the PayPal Payment tool in to your form. By doing so, once the payment tool has been properly configured, whenever you click on the submit form, you will automatically be taken to the PayPal payment processing page.

    If you need further assistance do let us know. 

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    Answered by bkamya on October 11, 2013 at 09:34 PM
    Can not find how to delete purchase order or how to add paypal. How do I delete or add these payment options.
    Barbara Kamya
    Sent from my iPhone
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    JotForm Support

    Answered by EltonCris on October 11, 2013 at 10:36 PM

    Hi Barbara,

    To delete it, just click the purchase order field on the white canvass area and click the close "x" icon.

    Then to add paypal, just drag it to your form. Paypal is under Payment Tools.

    Check this screen:

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    Answered by bkamya on October 12, 2013 at 12:15 AM
    Could not delete purchase order like explained
    Barbara Kamya
    Sent from my iPhone
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    JotForm Support

    Answered by ashwin_d on October 12, 2013 at 12:30 AM

    Hello Barbara,

    Do you get any error when you try to delete the purchase order question?

    Actually you should be getting a confirmation window asking if you want to retain the products to be used with another payment gateway.

    We will wait for your response.

    Thank you!

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    Answered by bkamya on October 12, 2013 at 08:28 AM
    I did not get to a confirmation window.
    As soon as I put the mouse on the purchase
    Order I get a message that I can not add another
    Method of payment I must first delete the
    One I have .
    I am in the payment wizard.
    Where should I be do delete. Could you walk
    Me through it.
    Barbara Kamya
    Sent from my iPhone
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    Answered by jedcadorna on October 12, 2013 at 09:55 AM

    Hi  Barbara,

    Here is the view of your form in your account. Just press 'X' to delete the purchase order. After you have deleted the payment method you can now then add Paypal as your new payment option.

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    Answered by bkamya on October 12, 2013 at 12:50 PM
    I was able to delete the purchase but all my products
    Where deleted. Thank you so much for all your
    Help.
    I cannot test the form since all beginning fields are required
    And it won 't let me go to the next page,
    Do I have to fill on one form with test data to get to the next page?
    Barbara Kamya
    Sent from my iPhone
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    Answered by jedcadorna on October 12, 2013 at 01:00 PM

    Hi Barbara,

    Yes, please try to use test data to see if form is ok. Please do let us know if your having issue/s.