Form not opening on android device?

  • Profile Image
    Kanadam
    Asked on December 24, 2020 at 02:12 PM

    My pre-assessment form (On degerlendirme formu) at the very first page of my website is not opening especially on Samsung Android. I don't remember the right ticket numbers but way back about a month ago I've complained about this issue and your reply was to use the special link which helped on IPhone but not on Samsung Androids. Is your sub- server in ISP level in Turkey still down?

    Thank you.

    Filiz Tumer

    filiz@mac.com

  • Profile Image
    Kenneth
    Answered on December 24, 2020 at 03:20 PM

    Thank you for reaching support,

    Our Turkey servers are now up and running, I was able to access the form: https://www.jotformpro.com/form/90973071840964

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    Can you share with us a screenshot of how it is on android so we can try to replicate it?

    You may now use the default Direct Form Link: https://www.jotform.com/help/401-where-to-find-my-form-url

    1608841199_5fe4f7eff0217_f1.png

    Let us know how it goes.

    Best.