Form not opening on android device?

  • Kanadam
    Asked on December 24, 2020 at 2:12 PM

    My pre-assessment form (On degerlendirme formu) at the very first page of my website is not opening especially on Samsung Android. I don't remember the right ticket numbers but way back about a month ago I've complained about this issue and your reply was to use the special link which helped on IPhone but not on Samsung Androids. Is your sub- server in ISP level in Turkey still down?

    Thank you.

    Filiz Tumer

    filiz@mac.com

  • Kenneth JotForm Support
    Replied on December 24, 2020 at 3:20 PM

    Thank you for reaching support,

    Our Turkey servers are now up and running, I was able to access the form: https://www.jotformpro.com/form/90973071840964

    1608841054 5fe4f75e86b53 y1 Screenshot 10

    Can you share with us a screenshot of how it is on android so we can try to replicate it?

    You may now use the default Direct Form Link: https://www.jotform.com/help/401-where-to-find-my-form-url

    1608841199 5fe4f7eff0217 f1 Screenshot 21

    Let us know how it goes.

    Best.