What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are my submissions not being sent to my new email?

    Asked by marskitten on October 12, 2013 at 03:10 AM

    I changed my email, so I updated it in my account but the submissions are still being sent to my old email address and not my new one. How can I fix this?

    Submissions email Updated my account
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    JotForm Support

    Answered by EltonCris on October 12, 2013 at 03:42 AM

    Hi,

    Changing your account email address will not reflect to your form email recipient. You have to changed your email recipient as well on your form notification settings. Here's how: Finding out E-mail Address used for submission notifications

    Hope this helps. Thanks!

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    Answered by marskitten on October 12, 2013 at 07:15 PM

    It did, thank you!

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    JotForm Support

    Answered by EltonCris on October 12, 2013 at 07:17 PM

    Cheers! =)