My jotform account has been suspended for using copyrighted logo

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    Bernice 
    Asked on December 24, 2020 at 07:55 PM

    My jotform account was suspended bec there is an item that is unacceptable and appears to be phishing. Can you pls tell me what field to delete to reactivate my account?

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    Patrick_R
    Answered on December 24, 2020 at 08:36 PM

    Hello Bernice! I've contacted the concerned team regarding this. I'll get back to you as soon as I hear from them.

    Thank you!

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    Patrick_R
    Answered on December 25, 2020 at 05:44 AM

    Hello Bernice! Your account is suspended because you're using a copyrighted logo on your form (screenshot provided below for reference).

    1608893059_5fe5c28362933_chrome-capture

    Your form could be violating the copyright law by using the image logo. Can you give us more information that you are associated with this company/store?

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #2785552 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension of your account.

    Looking forward to your response.

    Thanks.