Suspended Account: Can you help me reactivate my account?

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    Yoni Gutenmacher 
    Asked on December 24, 2020 at 10:07 PM

    Unfortunately, my account was suspended even though none of my forms violate any of the website's guidelines.

    Screenshot
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    Zahra_S
    Answered on December 24, 2020 at 10:12 PM

    Hi Yoni,

    We apologize for the inconvenience and trouble it has caused you.

    I checked your email cochairs@pennocp.org and couldn't find any registered account with this information. Please share your account username or email with us. We will be happy to help.

    Regards.

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    Khayree Ramadan 
    Answered on December 24, 2020 at 10:40 PM

    what I'm I adding to my forms that is causing me to get suspended? please I'm very confuse.do I have to purchase or upgrade my jot form to ask basic information about job occupancy and current address and pic of license? I Need Help!
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    Lorenz
    Answered on December 24, 2020 at 10:48 PM

    Hi there,

    We won't be able to check what's causing the suspension, since we haven't pulled out your account yet. Kindly share with us the username or email of the account so that we can check.

    do I have to purchase or upgrade my jot form to ask basic information about job occupancy and current address and pic of license?

    Not necessarily, regardless of the account plan, you can ask for basic information using JotForm.

    Looking forward to your response.