What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Wrong email confirmation sent to sender

    Asked by RickGregory on October 12, 2013 at 12:31 PM

    I can't figure out why the sender is receiving two different email confirmations.

     

    I have set conditions that if Subject is equal to Order Inquiry, send Order Inquiry to email.

    And if Subject is equal to Order Inquiry, send Order Inquiry Received to (my email)

     

    I receive the confirmation just fine, but the sender reveices both Order Inquiry and a Testimonial reply as well.

    I can't figure that out.

     

    What am I missing?

    Page URL:
    http://creativewirewear.com/Test/index.html

    email sender testimonial different
  • Profile Image

    Answered by RickGregory on October 12, 2013 at 12:39 PM

    Never mind - I found my mistake.

    I neglected to create a Sender Condition for Testimonial.

    Dugh!

     

  • Profile Image

    Answered by Cesar on October 12, 2013 at 01:42 PM

    Good to see it is working, If you do need any support though, do let us know. Thank you.