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AriahAsked on December 25, 2020 at 4:50 PM
Hello,
I have people trying to purchase programs off of my forms but every time they try to pay with a credit card they get sent to a new page and it says "transaction refused". I have everything connected to my PayPal business account so I'm not sure why this is happening.
Thank you.
Page URL: https://form.jotform.com/203507583403047 -
Kenneth JotForm SupportReplied on December 25, 2020 at 5:48 PM
Thank you for reaching support,
Can you please remove the payment integration and add it back in by click on the card icon?
I will also clear your form cache so let us know how it goes.
Best.