Transaction Refused for PayPal integration.

  • Profile Image
    Ariah  
    Asked on December 25, 2020 at 04:50 PM

    Hello,


    I have people trying to purchase programs off of my forms but every time they try to pay with a credit card they get sent to a new page and it says "transaction refused". I have everything connected to my PayPal business account so I'm not sure why this is happening.


    Thank you.

  • Profile Image
    Kenneth_C
    Answered on December 25, 2020 at 05:48 PM

    Thank you for reaching support,

    Can you please remove the payment integration and add it back in by click on the card icon?

    1608936467_5fe66c13b1d2b_c1.png

    I will also clear your form cache so let us know how it goes.

    Best.