google won't log in

  • Profile Image
    amy 
    Asked on December 26, 2020 at 05:22 PM

    is the google log in not working. is it down??

  • Profile Image
    gerardw
    Answered on December 26, 2020 at 06:11 PM

    Hello,

    I could not find an account linked to amy@a1design.com. There is only a Guest account linked to this email.

    Please note that Guest accounts are a one-time login feature. To check out more features on Jotform, I would suggest that you sign up for a Free account: https://www.jotform.com/signup/

  • Profile Image
    amy 
    Answered on December 26, 2020 at 07:00 PM
    I am actually inquiring on behalf of my client. I had set up an account under her email. She was notified that a form wasn’t working so tried to log in and that does not seem to be working. We are desperately trying to resolve it. We’ve reached out with all possible emails.
    Is there any problem with the jot form website at all?
    Amy
    ...
  • Profile Image
    Ahmed_S
    Answered on December 26, 2020 at 07:11 PM

    Hello Amy,

    There's no problem with Jotform's service currently, please inform us witth the username or the registered email of your client so we can check.

    Await for your feedback.

  • Profile Image
    amy 
    Answered on December 26, 2020 at 07:22 PM
    nina@ninagoldyoga.com is the email on the account (we think). She has 3 emails and we can’t log in with any of them.
    Amy
    ...
  • Profile Image
    roneet
    Answered on December 26, 2020 at 08:02 PM

    Please try to use the username to log in. On checking the email address nina@ninagoldyoga.com I have noticed that it is linked to the username Gold_Nina. Are you referring to this user?

    Please try to reset the passwords with their respective username and not with the emails.

    https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    Let us know if you have further questions.

    Thanks.