Unable to reply to multiple user

  • Profile Image
    MarijoKozar
    Asked on October 12, 2013 at 09:03 PM

    I received 3 submissions for 3 differente persons from the same computer and same IP adress. Succesfully i replied to first submission but on second two i get notification that says: 

     

    Delivery to the following recipient failed permanently. The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. 

     

    I checked the email adress and it is correct. I dont know what to do, people are waiting for my answer ???

  • Profile Image
    khrisell
    Answered on October 12, 2013 at 09:26 PM

    Hello,

    This issue usually caused by your mail server. I have checked our forms and all working properly.

    Because even you send a form limit for a certain IP address, in the first place it won't let you submit the form. So this issue is not because of any form limit you have on your form.

    I have checked the issue with gmail and yahoo and one of the forums I read is this.

    http://productforums.google.com/forum/#!topic/gmail/p7HnCPjx3hM

    Most of the emails are not litterally correct. Like, mispelled or invalid characters.

    Can you send over the 2 email addresses that you are having trouble with? So that I can test and further investigate if this is an error from our end or from your mail servers.

    I will wait for your response to assist you further.

    Thank you for using JotForm.

  • Profile Image
    MarijoKozar
    Answered on October 12, 2013 at 09:37 PM
    federica_cri@hotmail.it
    lol.lo16@live.it
    are the emails i've tried to send back the answer.
    Thank you
    2013/10/13 JotForm Support Forum
  • Profile Image
    khrisell
    Answered on October 12, 2013 at 10:19 PM

    Hello,

    I have checked the email addresses you have provided using an email verifier online. 

    http://verify-email.org/

    And I get the following result.

     

    However, to prevent user to spam you with false email addresses in the future, I highly recommend our App that would let you verify the validity of the email address of the user if it is a valid email or just a random email that your user puts-in. Here's how it works, the user needs to verify via auto responder email for them to be considered as a valid user, to know more, please visit.

    http://subverifier.jotform.io/

     

    If you need further assistance, please let us know.

    We're here to help.

    Thank you for using JotForm.