one of my order forms is not coming through to me with information that my customer inserted

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    lisapiano3625
    Asked on October 12, 2013 at 09:51 PM
    HI, my swim top order form is not working properly. My customer inserts all necessary measurements and information. The only thing that comes through to me is their name, address and date. The form prompts them to enter different measurements, color, fabric, etc and none of what they enter comes through on the order form. also it does not come through on the email notification to the customer. THank you, Lisa
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    ashwin_d
    Answered on October 12, 2013 at 10:41 PM

    Hello lisapiano3625,

    When you edit your form's notification, it becomes dirty. That means after editing the notification alert, any fields/question you add in your form will not be added automatically in your notification and needs to be added manually.

    There are several questions in your notification email template which is not there in your form at all. You must have edited your notification alert and then changed your form completely. As you have edited your form's notification alert, it still has the old questions and field ids and also the new fields added in your form is also not in your notification alert.

    The most convenient way to solve this problem is to delete your notification/auto responder and add a new one. When you add a new notification alert, you will see that all question of your form will match with the notification fields.

    Here is a guide to help you delete the notification:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    And, this will help you create a new notification:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope that helps.

    Thank you!

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    Mariam 
    Answered on November 04, 2014 at 10:24 PM

    my  order  not  coming
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    ashwin_d
    Answered on November 04, 2014 at 11:51 PM

    Hello Mariam,

    I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/454378 

    Thank you!