Account Suspended

  • Profile Image
    Blackest Smoke 
    Asked on December 27, 2020 at 10:19 AM

    Hello

    Accept warm greetings from my end. I'm Dennis Burgos. I'm contacting you regarding my account which has been suspended.


    I do not know why it has been suspended but i will like to know so that i do the necessary adjustment/s to regain full access to my account.


    I will appreciate your prompt update.


    Thanks and best wishes

    Dennis Burgos

    Merry Christmas and happy new year in advance.

  • Profile Image
    ashwin_d
    Answered on December 27, 2020 at 10:42 AM

    I did check your account and found that you it is currently suspended as our anti-phishing filter marked your form as spam. The issue was caused because of "Cash App" word you have added in email alerts and form. Please check the screenshot below:

    1609083596_5fe8aaccde929_cashApp.png

    Please note that such keywords are not allowed to be used in email alerts of a free account and our anti-phishing system will automatically mark your forms as spam and suspend your account.

    We need to delete the "Cash App" text from your form before we can activate your account. Please confirm if we can delete the cash app texts from your form.

    We will wait for your response.