Payment via PayPal on embedded Jotform having issues

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    Asked on December 27, 2020 at 01:34 PM

    Hello, I am selling items via my jotform on my website using PayPal... there have been several people letting me know that their payments have not gone through. I am not sure if this is a jotform issue or a paypal issue or both??? Last situation the client got a message "please wait" and nothing happened. Their payment and sign up did not happen.

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    Answered on December 27, 2020 at 02:13 PM

    Hello @colemanyoga - I tried making a test submission to your form but I can't seem to replicate the issue. Using the PayPal button, it redirects me to the PayPal page as soon as I clicked it.

    When using the Credit/Debit Card option, I'm not getting stuck on "Please wait" message though the transaction was declined as I used a test card.

    1609096280_5fe8dc58c2769_Peek 2020-12-28

    However, looking at the embed code, it seems you have used the script embed code to embed the form. Could you please try embedding the form as an iframe? I personally recommend this as it works best with GoDaddy on my end.

    Here's a guide on getting-the-form-iframe-code.

    Please try that and let us know if it makes any difference.