Payment via PayPal on embedded Jotform having issues

  • colemanyoga
    Asked on December 27, 2020 at 1:34 PM

    Hello, I am selling items via my jotform on my website using PayPal... there have been several people letting me know that their payments have not gone through. I am not sure if this is a jotform issue or a paypal issue or both??? Last situation the client got a message "please wait" and nothing happened. Their payment and sign up did not happen.


  • John Support Team Lead
    Replied on December 27, 2020 at 2:13 PM

    Hello @colemanyoga - I tried making a test submission to your form but I can't seem to replicate the issue. Using the PayPal button, it redirects me to the PayPal page as soon as I clicked it.

    When using the Credit/Debit Card option, I'm not getting stuck on "Please wait" message though the transaction was declined as I used a test card.

    1609096280 5fe8dc58c2769 Peek 2020 12 28 Screenshot 10

    However, looking at the embed code, it seems you have used the script embed code to embed the form. Could you please try embedding the form as an iframe? I personally recommend this as it works best with GoDaddy on my end.

    Here's a guide on getting-the-form-iframe-code.

    Please try that and let us know if it makes any difference.