Questions on upgrading my account

Dear Support,

I may be interested in upgrading my account, I have not used this form in quite a awhile, my first quest would be is my account active entirely ? I have no Idea what my password is.I did go ahead and created a sign up form, when I went to review it, it said form not find, that is when i assume my account may not be active, on the upgrade i would like to speak to someone about the upgrade,as I have questions about if it is possible to have 2 other user that can monitor the sign up forms as they come in on their email as well., what would the additional cost be. I am sign up with another company that does forms also where i was able to add these 2 people for additional $2 each person. I get one free up front. But I do like the way it was easy for me to set up the form .

these are just a few of the questions I have, hopefully someone will get back with me soon,this is what the url is showing for the page that i h

Hello,

...my first quest would be is my account active entirely ? I have no Idea what my password is.I did go ahead and created a sign up form, when I went to review it, it said form not find, that is when i assume my account may not be active...

As I have verified, your account is in Dormant state, which means that there were no activities on the account for a long period of time. I have reactivated the account and you can proceed with resetting the password using the forgot password link: How-to-reset-JotForm-account-password

 I have questions about if it is possible to have 2 other user that can monitor the sign up forms as they come in on their email as well., what would the additional cost be.

The multiple users on an account feature are possible with the Enterprise Plans, please refer to this page: https://www.jotform.com/enterprise/faq/.

However, the minimum users on the Enterprise are 5, if you have less than five users to monitor a form or an account, you can upgrade with the regular plans. Then you can share the Tables page to monitor the submissions on a form. Here are the guides on how to maximize other features in JotForm if you would need to collaborate with other users on an orgarnization:

How-to-share-your-jotform-tables-and-collaborate

Understanding-form-collaboration

https://www.jotform.com/features/assign-forms/

I hope this helps. Let us know if you need additional information.

Thank You Kris Lei

The Information you gave me was very helpful, I see the 50% sale that is going on, I was looking at the $9.50 per month to get that rate monthly do i have to pay the full year now? and how much more would it cost to add 2 or 3 more users? also I would like to add my form in a chat group not my website.

there are some things on my sign up form that is mandatory is there something i can add to make sure that particular field is filled in before form is submitted?

sorry about the confusion posting my answer under TravelbyShar I tried to delete it but could not, . I hope I am replying in the correct spot.

Greetings,

Here are the monthly prices:

You may refer to this link for our monthly prices: https://www.jotform.com/pricing/

As our colleague has pointed out the sub-users feature is only available for JotForm Enterprise accounts.

However, you may find these links helpful if you want to:

• Share the submissions data: https://www.jotform.com/help/326-how-to-create-form-reports-in-jotform
• Allow others to edit the form: https://www.jotform.com/help/419-understanding-form-collaboration

We also offer the ' ASSIGN FORMS' feature which allows your team members to collect data: https://www.jotform.com/features/assign-forms/

Let us know if you have any further questions.

Good Morning

This is the Discount I am talking about, I was not able to upload the full flyer to show what is showing on my account that expires on 12/31/20

My question is can I pay monthly the $9.50 or would i have to pay for the entire year?

SALE

HUGE DISCOUNT!

Annual Sale

SAVE 50%

Limited time offer!

• Starter
• FREE
• CURRENT
• 5 Forms
• Form Limit
• 100
• Submissions
• 100 MB
• Available Space
• 1,000
• Monthly Form Views
• 500
• Total Submission Storage
• Unlimited
• Reports, Fields
• 10
• Payment Submissions
• No HIPAA Compliance
• JotForm Branding
• 
  
• Bronze
• $19/month
• $
• 9.50/month
• (Billed annually at $114)
• UPGRADE
• 25 Forms
• Form Limit
• 1,000
• Submissions
• 10 GB
• Available Space
• 10,000
• Monthly Form Views
• Unlimited
• Total Submission Storage
• Unlimited
• Reports, Fields
• 100
• Payment Submissions
• No HIPAA Compliance
• No Branding
• Silver
• BEST VALUE
• $39/month
• $
• 19.50/month
• (Billed annually at $234)
• UPGRADE
• 100 Forms
• Form Limit
• 10,000
• Submissions
• 100 GB
• Available Space
• Unlimited
• Monthly Form Views
• Unlimited
• Total Submission Storage
• Unlimited
• Reports, Fields
• 1,000
• Payment Submissions
• HIPAA Compliance
• No Branding
• Gold
• $99/month
• $
• 49.50/month
• (Billed annually at $594)
• UPGRADE
• Unlimited
• Form Limit

My question is can I pay monthly the $9.50 or would i have to pay for the entire year? — 50% discount is only available for yearly subscription.

As for your 2nd and 3rd question, I'll address them on the following links.

https://www.jotform.com/answers/2790322

https://www.jotform.com/answers/2790323

Dear Support,

Please Delete user Name TravelbtShar from my Q&A her account should not be on this link with my questions, It was added there in error. everytime I post a question and someone in support replies she gets the email/ or is bother by the conversation, she has already called me, and I see she has also sent you a message, please take her off this conversation thread, Thank You

Hi, Sharlet!

Apologies for the inconvenience.

You need to unsubscribe from the thread directly from the notification letter. See the screenshot below:

Have a good day!

Alex

this to see if Travelbyshar is still receiving messages on this tread. after she followed the instructions above.

I upgraded my account yesterday, I do not understand why is it saying I used 6 of 25 forms, My old account had 4 of 5 forms used. I did view a form to see how it looked to see if I wanted to use it, so I am not understanding why I am seeing 6 of 25 forms used.

Also is it possible to import information from another form in (google form) to JotForm ?

I think I am a little confused on how to send or add two people to assist me with the forms as they come in, or be able to see them also as they are completed.

Hello,

If you have forms that are of no use on your account, you can delete them.

You can import data from Google Forms to Jotform by using our migration tool: https://www.jotform.com/google-forms-alternative/migrate/

Should you have any further inquiries, do not hesitate to reply to this thread

delete the forms that I am not using did not answer my question, My question was why is it showing i used 6 of 25 on the updated account, does this mean I only have 19 more forms to go ? if so that is not correct, because my previous account showed 4 of 5 and i am not sure how this works. please explain,

I do not understand why is it saying I used 6 of 25 forms — You are on Bronze plan and Bronze users can have upto maximum of 25 forms. If you are on Free plan, your max form would be 5 only, but since you are on Bronze, it shows a maximum of 25 forms.

Let us know if you have any questions or if you need further assistance.

So to be clear since I upgraded to the bronze technically I've only used or created 1 form (the sign up form) I've looked at 1 form only. and the other 4 forms came from the other account , so I am trying to make sure I understand that I have 24 forms left to create will that be correct, or am I charge because I looked at the medical form but did not use it.

I am posting my question separately because when I did them together earlier they were overlooked, I'm sure not on purpose. Now that my sign up form is created I am confused on how to add help to assist me as the forms come in, to view and edit if necessary, it will be no more then 2 people.

Hello,

This is the total amount of forms existing on the account that counts.

If you import 10 forms and your account plan says that you can have 25 forms maximum, you will have 15 forms left to create.

If you look at them or not will not matter. If they exist on the account, they will count.

Should you have any further inquiries, do not hesitate to reply to this thread