Cannot reset my password?

  • jon
    Asked on December 27, 2020 at 2:29 PM

    i sent the forgot password but i get no email.

  • Kenneth JotForm Support
    Replied on December 27, 2020 at 4:13 PM

    Thank you for reaching support,

    The account has been suspended due to collecting passwords on the field which is a violation of our Terms of Use: https://www.jotform.com/terms/

    1609103474 5fe8f87278f09 t1 Screenshot 10

    I will reactivate the account, so kindly remove the offensive field such as the Password Input in the form to avoid future suspensions.

    1609103596 5fe8f8ecd3dbb f1 Screenshot 21

    Best.


  • Jones_Jon
    Replied on December 27, 2020 at 4:33 PM
    How would you suggest I let them have control of the reoccurring order if they click that option ?
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  • Kenneth JotForm Support
    Replied on December 27, 2020 at 5:51 PM

    Hi there,

    If you wish to have recurring payments on the form, you may use the "SUBSCRIPTIONS" option on your Payment Settings:

    1609109364 5fe90f74f3c36 s1 Screenshot 10

    Here is the related guide: https://www.jotform.com/help/166-how-to-setup-a-recurring-payment-option

    I hope that helps.

    Best.