Account Suspended: Why am I not able to access my form?

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    Donia Elbanna 
    Asked on December 27, 2020 at 08:33 PM

    Hi,


    I am having trouble accessing my account. when I try to open it a message pops up saying "Form not found" and "This form is disabled". I am unsure to why I am having this issue due to the fact that it was working perfectly fine today. I would like to fix this as soon as possible.

  • Profile Image
    Zahra_S
    Answered on December 27, 2020 at 09:08 PM

    Hello Donna,

    I checked your account doniassweetss, and it looks like it is suspended. That is the reason why you are not able to access your form. Please allow us some time to review your account, and we will get back to you.

    Let us know if you need further assistance.

  • Profile Image
    Zahra_S
    Answered on December 27, 2020 at 11:12 PM

    We reviewed your account and can confirm that it is active now. You can now access your form and account.

    We have a strict algorithm to prevent spam and phishing activity. It can sometimes make a mistake. Your account was auto suspended by our system.

    We apologize for the inconvenience and trouble it has caused.

    Please let us know if you need further assistance.