What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is the name Victor Flores showing up on my IPhone when I receive an email alert?

    Asked by dfullerton on October 13, 2013 at 12:27 PM

    It shows up as Victor Flores on the cell but not on my laptop!

    email name
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    Answered by jeanettebmz on October 13, 2013 at 01:40 PM

    Are you receiving these alerts from the same form? If so, can you please let us know the Form ID of form name with the problem?

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    Answered by dfullerton on October 16, 2013 at 12:06 PM

    Any Jotform emails alerts received on an I-phone or I-pad show up like this. But on a pc they look normal?
    [cid:image001.png@01CECA68.130AD690]
    PAYLON LLC
    Dennis L. Fullerton
    Office Ph: 989.402.1075
    Office Fax: 888.515.3183
    mailto:dennis@paylonllc.com
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    JotForm Support

    Answered by ashwin_d on October 16, 2013 at 12:56 PM

    Hello Dennis,

    Upon checking few of your forms, I was not able to find any issue. For us to be able to do a better detailed investigation, I would request you to please share a screenshot of the emails. 

    Here is a guide which should help you upload screenshot image in forum post:  http://www.jotform.com/answers/277033

    We will wait for your response.

    Thank you!