Unable to connect form with Stripe in test mode

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    zoomadmin
    Asked on December 28, 2020 at 10:40 AM

    Can you help me diagnose why I'm getting "X FAILED" when trying to connect my form to our stripe account please?
    I have connected many forms before with stripe with NO issues - but this one just fails with no visible explanation why?

    https://form.jotform.com/203616430414344


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    zoomadmin
    Answered on December 28, 2020 at 10:43 AM

    when I switched to LIVE mode - it connected!!!


  • Profile Image
    Nik_M
    Answered on December 28, 2020 at 11:25 AM

    We are glad to hear that you were able to connect your form in Live Mode.

    I also tested the issue on a cloned form in Test mode, but I was not able to replicate it.

    1609172643_5fea06a3ee2bf_stripe.PNG

    Maybe it was a temporary issue. If you want to test the form in Test Mode, please try it again.