We are not receiving email receipts once a jot form has been filled out

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    Powertown
    Asked on December 28, 2020 at 10:50 AM

    We are not receiving an email when a jot form has been filled out

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    Sam
    Answered on December 28, 2020 at 11:49 AM

    Hi Powertown,

    As I check the email history log, I see that the emails are being sent without any issue from our end. Also, your email is not on our bounce list. Therefore, you should not have problems receiving emails from Jotform.

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    Is the issue happening with any specific form or email address? Please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    You can try to white list our domains and IPs if you have not received notifications after doing the solution mentioned in the guide above.

    Whitelisting Jotform IP Addresses and Domains

    Please get back to us if the issue still persists. We will be happy to assist you further.