Why does it keep saying my forms are in restore mode?

  • Profile Image
    rvaimberg
    Asked on December 28, 2020 at 12:57 PM

    i am a previous client of Jotform. i have not used your system in years but i am considering coming back to you using it. my username is Rvaimberg my email is Ron@ronvaimberg.com

    to test your program again i am beginning with the starter program. i have created different forms and when i hit the link to view it, it keeps saying the form is in "restore"

    i cannot figure out why this keeps doing this.

    Please advise

    Thanks

    Ron Vaimberg




    Screenshot
  • Profile Image
    Gustavo_H
    Answered on December 28, 2020 at 02:54 PM

    Hi, Ron. I am glad to help you today.


    As you have been inactive for a long time, your account automatically changed to DORMANT. We reactivated your account, and your form is working now.

    Please, let us know if you need anything else.


    Best regards, 😀✨