Data coming in unreadable.

  • Gary Whiddon
    Asked on December 28, 2020 at 2:49 PM

    1609184703 5fea35bfd3fab Screenshot 10

    https://form.jotform.com/203544169429056

    Please help get the data to come in like the first two entries in the image above. Thanks for your prompt reply.

    Gary Whiddon


  • Jed_C
    Replied on December 28, 2020 at 5:29 PM

    That is because you have the encrypted option enabled in your form settings.

    1609194490 5fea5bfa9a2b1 The Easiest Onl Screenshot 10

    You'll need to have the correct encryption key to decrypt the information. Otherwise, you won't be able to view the data without the decryption key.

    Guide: https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them