Pictures not showing on PDF form

  • Profile Image
    HBME
    Asked on December 28, 2020 at 02:49 PM

    Hi-

    Please review this link and let me know what I need to do for the pics to show on the pdf final form....

    When filling out the form, we attached pics where it says browse (view_jotformtest2_122820)--however when we submit the form, the form comes over blank without the pics attached (view_joformtest_122820)

    Please advise how the pics can be shown on the PDF after the tenant signs their copy and the final draft comes to me..

    Thanks in advance..

  • Profile Image
    Kenneth_C
    Answered on December 28, 2020 at 05:48 PM

    Thank you for reaching support,

    I cloned and tested the form https://www.jotform.us/form/80927052424151 and the uploaded images were shown successfully in the PDF attachment.

    1609195374_5fea5f6ed1947_f1.png

    Kindly select which PDF you wish to attach to the email, simply go to the Email Settings > ADVANCED > PDF Attachment:

    1609195514_5fea5ffa47bc9_y1.png

    Also, you may want to check the PDF editor to check whether the upload field is indeed added into the formatting of the PDF Document.

    Here is the related guide: https://www.jotform.com/help/555-applying-form-submission-data-into-a-pdf-document

    I hope that helps.

    BEst.