What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    add a receipt / pdf to the email that gets sent to the form submitter?

    Asked by caringbah on October 13, 2013 at 10:44 PM

    im not sure if im asking the same questions as " add attachment to autoresponder"


    im wanting to sell a ticket and a a generic pdf to the emaill that sends to the person that filled in the form.





  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 13, 2013 at 11:28 PM

    Hello caringbah,

    For security reasons, adding attachment in notification or auto responder email is not allowed. 

    If you want to send a generic pdf to your form submitter, what can be possibly done is:

    1. Upload this generic PDF in your server.

    2. Grab the URL of this file.

    3. Add this URL in your auto responder email template.

    When user submits your form, they will receive the auto responder email which will have link to the pdf file. One should clink on the link to download it.


    Another option is to add a {pdf-link} in your form auto responder, This will give you the dynamic pdf which will include the form submission data but unfortunately customizing this pdf will not be possible. You can add a PDF download link {pdf-link} to the email body:

    Hope this helps.

    Do get back to us if you any questions.

    Thank you!