Notification Emails not sending

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    Conor_cml
    Asked on December 28, 2020 at 06:43 PM

    Hello,

    I have 1 Form that I am working with and trying to get working correctly before signing up for a paid account. 1 thing that doesn't seem to be working correctly is the Notification emails when a form is submitted. The Auto Responder Email is working and sends an email to the user submitting the form but the Notification email that send to a distro group within my company does not get anything. Am I setting this up Correctly?

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    Ariel_P
    Answered on December 28, 2020 at 08:55 PM

    Hello,

    Thank you for reaching out.

    I've checked your email logs, and everything looks good from our end.

    Here are a few things you can try to troubleshoot the issue:

    • Check if the email is in your spam/junk folder. If it's there, mark it as "not spam" so that it will not be flagged as spam in the future.
    • Make sure that your email server/provider is not blocking the emails coming from JotForm. If this is the case with your emails, add Jotform to your ​whitelist.
    • Set up your own SMTP.

    Give it a try and let us know how it goes.

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