form over quota

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    maritza_f1
    Asked on December 28, 2020 at 07:00 PM

    Hi I would like to know why some of our employees can't access the form. It is telling them it's over the quota, but when I access it I don't see a problem.

  • Profile Image
    Lorenz_A
    Answered on December 28, 2020 at 08:48 PM

    Hi there,

    I did check your form and I'm not getting the "Form Over Quota" message from the page as well.

    1609206386_5fea8a7210f6d_test - 2020-12-

    That message from the form usually shows if any of your monthly limits are exceeded or reached. Though upon checking your account, it doesn't seem to have reached any of your monthly limits yet.

    For more information, please check this link https://www.jotform.com/help/408-understanding-your-account-usage-and-limits

    Kindly ask your employees to clear their browser's cache and check again. I have cleared your form's cache as a precaution.

    If the issue still persists please let us know.