PDF file name on HIPAA forms

pagingdrneil
Asked on December 28, 2020 at 09:22 PM

Hi,
After I updated my account to HIPAA compliant, I am no longer receiving the submitted PDF with the {Date} {Name}{Form Title} format which I wish for. I am only receiving {form title} in the PDF file name.
I understand the HIPAA security that is built into this. Even after toggling the aforementioned form fields PHI to off, the desired PDF file name is not achieved.
Please assist in creating the PDF file name with the {Date} {Name}{Form Title} format for forms:
COVID-19 Test Agreement & Informed Consent
and
Accureference Lab Requisition

Thank you
Kenneth

Jotform Support

Answered on December 28, 2020 at 10:18 PM

Thank you for reaching support,
Have you already changed the PDF filename in your Layout Settings in the PDF Editor?
If so, then delete the current pdf document and create a new one and customize it as shown above.
Awaiting your response.
Best.
Dr. Neil
Answered on December 28, 2020 at 10:40 PM

Thank you for your response.
Yes, even after editing the PDF File Name field, the downloaded PDF file does not produce the desired PDF File name. See example below
pagingdrneil
Answered on December 28, 2020 at 10:43 PM

This issue is not only on 1 form, however multiple forms.
I have attempted created new smart pdf forms from scratch without success.

Dr. Neil
Yau

Jotform Support

Answered on December 28, 2020 at 11:01 PM

Greetings,
I cannot clone your form. It's most likely that your form has been set to 'Private'.
Please set it to 'Public' in order for us to look deeper into the problem.

Best,
Dr. Neil
Answered on December 29, 2020 at 08:50 AM

I changed settings to "allow others to clone". Both forms are set to public as well now. Thank you for your assistance
Zahra_S
Answered on December 29, 2020 at 09:14 AM

Hi there!
We apologize for the inconvenience.
The PDF's file name is limited to form name and submission ID on HIPAA compliant accounts I'm afraid, even with disabled PHI.
Let us know if you need further assistance.