In the preview of the form, the first page is coming up really small in Smart PDF

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    Jenny Hawes
    Asked on December 29, 2020 at 02:46 AM
    One question for you - in the preview of the form, the first page is coming up really small. Is there an option for the client or viewer to expand the view to read the first page of the PDF before filling out the form?

    Here is a link to the finished product. You will see that the introduction to the form or first page is really small and unreadable...https://aacb.jotform.com/203630098751051

    Appreciate the help here.

    Jenny

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    Patrick_R
    Answered on December 29, 2020 at 02:56 AM

    Hello! Are you referring to the following screen?

    1609228564_5feae11409841_Domestic Bond A

    If yes; then this is how it shows for all Smart PDF forms. This Introduction screen is just to give an idea of the form to the user. There is no option to change this size. But you can turn if off by unchecking "Show PDF thumbnail on the welcome page" from Form settings (as shown in the screenshot below).

    1609228483_5feae0c36c7f6_The Easiest Onl

    In case you're referring to something else; then let us know.

    Thank you!

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    Jenny Hawes 
    Answered on December 29, 2020 at 12:53 PM

    This is what I was referring to yes. It's a shame that there is no way for the user to make it larger so they know what they are signing and why they are filling it out. I would like to recommend that this is an area for improvement by Jot Form.

    Is there anyway for the client to properly read the PDF prior to filling it out? Can you suggest a solution?

    Thank you,

    Jenny

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    VincentJay
    Answered on December 29, 2020 at 03:21 PM

    Hi Jenny,

    I forwarded your issue to our Enterprise support so they can check it further. Yes, we can forward the request to our developers. Do you want an option to increase the size of the Preview PDF form before the user pushes the Start button? Is that correct?

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    Jenny Hawes 
    Answered on December 29, 2020 at 03:45 PM

    I think I found a work around by inserting an image of the first page into the form. So I think my problem is now solved. Thank you,

    Jenny

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    VincentJay
    Answered on December 29, 2020 at 05:14 PM

    Thank you for updating us.

    I will also create a feature request to have an option to increase the PDF preview image and forward it to our developers. Once we have any updates, we will contact you again. Thank you!

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    Jenny Hawes 
    Answered on December 29, 2020 at 05:15 PM

    Thanks!