What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I add an image to my autoresponder email?

    Asked by Royaume on October 14, 2013 at 01:21 PM

    I would like to add a logo to the autoresponder email but I dont have a link for it. How do I go about this? I would like to upload it from my desktop. Thank you. 

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    JotForm Support

    Answered by guilledutra on October 14, 2013 at 02:12 PM


    if you don't have your own way to upload your image in order to get a public link, you can create a blank form and attach an image uploaded from your desktop using the image form field, once it is uploaded you can copy the  image source link given by the form builder.

    That URL will be used to show your image at any of your form's thank you pages.

    Create a new blank form(you can use this form to upload more images):

    1. add an image field to your form body.

    2. Select "Upload Image File" and click on Next button

    3. Click on "Choose File" and selec the image file from your desktop.

    4. Click on "Upload File" button.

    4. Click on "Image Source".

    5. Copy the image URL link.

    Now it is time to add the image to the thank you message

    from your "thank you message" editor:

    1. Click on "Insert Image" button.

    2. Select "Image URL" input.

    3. Paste the Image URL link, click on insert.

    Test your thank you messagge:

    hope it helps

    please let us know if you need further assistance


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    Answered by Flowstaff on January 29, 2014 at 10:35 PM

    To add to this, if I have an image in the form that is conditional to a chosen value
    eg if someone chose A, then image A appears in the form
        if someone chose B, then image B appears in the form.

    With the Autoresponder, I can get the choice of A/B to appear, but not the corresponding image.
    Can this be achieved?


    Eric Lam

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    JotForm Support

    Answered by jonathan on January 30, 2014 at 04:45 AM

    Hi Eric,

    The autoresponder e-mail template is static only. You cannot add conditions on it.

    This means that the additional feature you wanted to do is not possible.


    But I think what you can make use of is the Image Checkbox widget http://widgets.jotform.com/widget/image_checkboxes 

    Use your own image in the checkbox so that the selection will already pertain to an image.

    In the e-mail, you will know which image was selected because the fields will be available in the e-mail message.

    Hope this help. Inform us if you need further assitance.


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    Answered by watchhelp on December 20, 2016 at 11:50 AM


    I am trying to insert our logo, a graphic, into the auto responder email. I used a link from Gdrive and Dropbox, both public and neither shows properly. 

    I followed the instructions here to upload the image to a blank form but we switched to the new (nice) Jotform interface and I see no "Image Source" option.

    Why are the links from Gdrive / Dropbox (but public) not working?

    How do I get a link from Jotfrom?



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    JotForm Support

    Answered by liyam on December 20, 2016 at 12:49 PM

    Hello Mark,

    Gdrive discontinued the serving content to be used for public sources as of August 31, 2016. While on Dropbox, I don't think they allow themselves to be used as file servers for hosting images. I would suggest that if you have a web hosting account, use that instead. If you do not have yet, you can try some free web hosting accounts online and create an account with them. They might allow such practices.

    They usually do not allow this practice because it consumes bandwidth on their part which can be costly for them. For such reason to why many hosting services do not allow this for free.

    If you have questions, please let us know.