Ticket purchase widget counter is not updating

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    sattiach
    Asked on December 29, 2020 at 11:27 AM

    Hello there,


    This is concerning my latest jotform: https://eu.jotform.com/build/203573553922356


    I had previously spoken to someone that helped me fix my slot system problem.


    I have just upgraded my plan, could you help me make it so that when someone goes on my jotform, they can select a slot, buy food etc... and then the slot will then appear with one less number so the next customer will see the correct amount of slots available for a specific time.


    E.g. I buy a burger and select 5.15 pm which currently has 5 slots, once the customer has submitted payment, the next customer will then only see 4 slots.


    Please help with this, i have now upgraded.


    Thanks ,

    Sacha

  • Profile Image
    Richie_P
    Answered on December 29, 2020 at 11:44 AM

    I have checked your form and it seems you're using the Ticket Purchase widget.

    Kindly try updating the widget for it to work.

    1609260207_5feb5caf1ed28_3.png

    Please give it a try and let us know how it goes.

  • Profile Image
    sattiach
    Answered on December 29, 2020 at 12:24 PM

    Hello there,


    I don't understand, I have updated the widget but you haven't provided me with an alternative for the existing settings?


    Thanks,


    Sacha

  • Profile Image
    JohnRex
    Answered on December 29, 2020 at 02:43 PM

    Hello Sacha - I just checked the form and it seems the Ticket Purchase widget has been properly configured. I believe that should work exactly what is intended.

    To better illustrate, I tried cloning your form and made a test submission to it. After submission, I reloaded the form and it still shows 5 available slots for the time I previously selected. Here's the recorded video:

    1609270898_5feb86720a0f7_Peek 2020-12-30

    Now, after I update the widget in the builder as advised by my colleague, the ticket purchases widget now worked as intended. It now shows only 4 available slots:

    1609271004_5feb86dc87c3c_

    Here's the form so you could also try: https://form.jotform.com/203635350422951



  • Profile Image
    sattiach
    Answered on December 30, 2020 at 04:36 AM

    Hello there,


    I don't doubt what your colleague suggested is the best solution! I Just don't understand the instructions provided!


    Thanks,


    Sacha

  • Profile Image
    JohnRex
    Answered on December 30, 2020 at 04:54 AM

    I understand. Here's how you can update the widget:

    1609322015_5fec4e1f9292e_Peek 2020-12-30

    And that's it! No further actions required.

    Please try that and try making a test submission to your form afterward. See if the ticket counters update after the submission.

  • Profile Image
    sattiach
    Answered on December 30, 2020 at 04:58 AM

    Hello!


    So what you're saying is after each client makes a submission, I should be updating the widget??


    Thanks,


    Sacha

  • Profile Image
    Jed_C
    Answered on December 30, 2020 at 05:11 AM

    So what you're saying is after each client makes a submission, I should be updating the widget? — No, you just need to update it once to refresh the widget. It's a possible caching issue and refreshing / updating should reconnect your widget.

    Please try that and let us know how it goes.