Client is having trouble signing a form for submittal

I have checked and tried the signature field on the form in your account that I assumed you are referring to and I didn't encounter any issues.

Kindly confirm if I tested the correct form.

https://www.jotform.com/form/203555065097155

Also, with your permission, we would like to make a test submission on that form to test the issue further. You may also give us more information on how we can reproduce the issue on our end.

We will wait for your response.