Account: Cannot see the discount ad - Upgrading plan

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    WPDCForms
    Asked on December 29, 2020 at 12:36 PM

    I want to upgrade my JotForms plan but I don't see the 50% holiday discount that I see on my other account on this account.

    I would be interested in upgrading if I'm eligible for the discount.

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    VincentJay
    Answered on December 29, 2020 at 03:54 PM

    Hi,

    Please try using a different internet browser and check if you can see this discount ad:

    1609275205_5feb97455456c_vdb353.png

    Unfortunately, I cannot check your account because it is HIPAA compliant. Could you please share a screenshot of the account billing page? Here's the link: https://www.jotform.com/myaccount/billing



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    WPDCForms
    Answered on December 29, 2020 at 04:30 PM

    1609277395_5feb9fd3bee35_

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    WPDCForms
    Answered on December 29, 2020 at 04:32 PM

    I tried another browser and the discount header disappears when I log in to the account.

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    VincentJay
    Answered on December 29, 2020 at 05:45 PM

    Thank you for checking.

    Let me forward this issue to our developers so they can check this further. Once we have any updates, we will contact you again. Thank you!

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    WPDCForms
    Answered on December 29, 2020 at 06:05 PM

    Thank you, please let us know as soon as possible since we need to make a decision preferably before December 31st.

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    VincentJay
    Answered on December 30, 2020 at 04:30 PM

    Hi,

    Your account is under the coronavirus responder program. That's the reason why you cannot see the campaign ad. Also, we extended the coronavirus program and it will end on March 31, 2021.

    I hope this information helps. Let us know if you need further assistance. Thank you!